5 Ways to Get Mental Health Help Without Having to Talk on the Phone


Entry to psychological well being assist has by no means been extra vital, as Melburnians are hit with a stage 4 lockdown and far of the remainder of Australia braces for a possible second wave of COVID-19.

This 12 months, many psychological well being professionals have moved to offering telehealth services by way of cellphone and video calls.

However what choices can be found for many who don’t like speaking on the cellphone, or who discover it troublesome to discover a quiet area to have a non-public dialog?

Luckily, there are a number of methods to get assist with out having to talk a phrase.

1. Discuss with a therapist by way of SMS or internet chat

You possibly can entry free internet chat or textual content messaging companies that will let you speak with a therapist by way of messaging.

Lifeline launched a web based chat service in 2011, and in 2018 it arrange an SMS text service that’s out there between 6pm and midnight (AEST). These companies present short-term assist in case you’re in a disaster, with research exhibiting lowered misery and elevated coping and connectedness amongst customers of the service.

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The Beyond Blue on-line chat service is an alternative choice, established in 2013 and out there day by day between 3pm and midnight. This can be a normal service that provides short-term counselling with a educated counsellor, however doesn’t present disaster assist. A recent study discovered those that obtained assist from Past Blue skilled decrease ranges of misery (though the research evaluated the companies as a complete, quite than separating out those that obtained assist over the cellphone versus by way of internet chat).

Comparable internet chat companies can be found for kids, teenagers and younger adults by way of the Kids Helpline.

For a few of us, listening to our cellphone ring is a frightening expertise. Fortunately, there are a lot of methods to speak to a therapist by way of textual content. Photograph: Retha Ferguson.

2. On-line clinics or applications

On-line clinics present a spread of self-guided psychological well being therapy applications. This implies you’re employed your manner by way of this system at your individual tempo, with out enter from a psychological well being skilled. These applications are likely to have quite a lot of modules that present details about widespread psychological well being signs, and embrace some recommended methods about how finest to handle these signs.

MindSpot is Australia’s first free nationwide on-line clinic that provides psychological evaluation and therapy for folks experiencing widespread psychological well being issues equivalent to anxiousness, stress and despair. After finishing a web based evaluation, you might be directed to the suitable on-line program, and might join with a MindSpot therapist if you want.

Mindspot applications embrace as much as 5 classes that may be accomplished over about eight weeks. Every lesson takes a number of hours, and the final construction is to learn by way of the lesson data after which practise the talents in your day by day life. All through this system there are additionally real-life examples of people that have managed to beat their signs, and there’s an possibility for a weekly check-in with a therapist (though that will be over the cellphone). There have been greater than 100 research studies referring to MindSpot, exhibiting these therapy applications are efficient in serving to to scale back widespread psychological well being points.

This Way Up applications are a collection of brief on-line programs that cowl a spread of psychological well being issues. You possibly can choose the course you’d love to do, after which work by way of a collection of classes and actions. For instance, in case you are scuffling with low temper and fear, there’s a blended despair and anxiousness course that gives materials to develop expertise in managing these signs. There are additionally choices so that you can choose the method that almost all appeals to you, together with mindfulness-based or cognitive behavioural remedy (CBT) approaches (CBT makes use of methods to assist change unhelpful ideas and behaviours). These programs price A$59 every and entry is obtainable for 3 months. If you have already got a psychologist, they will supervise your progress by way of this system.


These applications have been evaluated in lots of randomised controlled trials, with findings constantly exhibiting they are often as efficient as face-to-face remedy.

3. Peer assist boards

On-line peer assist boards present a secure on-line area the place you may anonymously share your private experiences and questions, and get assist from others on the discussion board who might have useful recommendation and solutions primarily based on their very own experiences. These boards are often moderated by professionals or educated volunteers and are locations to get assist quite than counselling, psychological well being therapy or disaster administration.

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Some standard psychological well being boards embrace these moderated by SANE, BeyondBlue, and headspace (for folks aged 12-25). Whereas evidence suggests peer assist boards don’t essentially scale back anxiousness or despair, they are not harmful and will assist to normalise emotional experiences and assist customers really feel related to others.

4. Smartphone apps

There are lots of psychological well being smartphone apps out there to obtain.

Many of those apps haven’t been scientifically examined to confirm their well being claims, though some apps which can be supported by proof embrace the Headspace app and Smiling Mind, each of which have a mindfulness focus. Mindfulness makes use of meditation to develop consciousness and acceptance to scale back the affect of adverse ideas and emotions. Evidence suggests mindfulness meditation applications have useful results on psychological well being.

Many smartphone apps supply guided meditation and mindfulness, which may also help you give attention to the current and enhance your psychological well being. Photograph: Madison Lavern.

5. Chat bots

A chat bot is a program designed to simulate dialog with you, usually utilizing synthetic intelligence. What this implies is that you just kind in your ideas, emotions and questions and an AI bot will reply to you.

There are a number of chat bots designed to offer psychological well being assist. Essentially the most extensively used ones are Woebot and Wysa (for kids and youths). Each use synthetic intelligence to ship data primarily based on cognitive behavioural ideas, which may also help you modify your patterns of pondering or behaviour.

They aren’t designed to interchange different types of psychological well being assist, however quite to enhance them. However there’s rising evidence that chat bots can benefit mental health.

Research printed in July confirmed three-quarters of Australians are reporting worse psychological well being for the reason that pandemic started, with emotions of loneliness, stress and fear being commonest.

At a time when face-to-face consultations are unimaginable for a lot of Australians, and if telehealth is simply not your model, there are a number of different choices price contemplating — and lots of of them are free.

This text is supported by the Judith Neilson Institute for Journalism and Ideas.

This text is republished from The Conversation beneath a Artistic Commons license. Creator: Aliza Werner-Seidler, Senior Analysis Fellow in Psychological Well being & Scientific Psychologist, UNSW and Sophie H Li, Senior Scientific Analysis Supervisor and Conjoint Lecturer in Psychology, UNSW.

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Cowl picture by Ivan Samkov.

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