Public participation is essential within the means of city governance in smart-city initiatives to allow city planners and coverage makers to take account of the true public wants. Our examine goals to develop an analytical framework utilizing citizen-centred qualitative information to analyse city issues and establish the areas most wanted for city governance. Taking a Chinese language megacity because the examine space, we first utilise a web-crawling software to retrieve public feedback from a web-based remark board and make use of the Baidu Utility Programming Interfaces and a qualitative content material evaluation for information reclassification. We then analyse the city issues mirrored by detrimental feedback when it comes to their statistical and spatial distribution, and the associative components to clarify their formation. Our findings present that city issues are predominantly associated to development and housing, and most incessantly seem in industry-oriented areas and newly developed financial growth zones on the city fringe, the place the reconciling of government-centred governance and personal governance by actual property builders and property administration corporations is most wanted. Areas with larger land costs and the next proportion of aged inhabitants are inclined to have fewer city issues, whereas numerous forms of civil amenities have an effect on the prevalence of city issues in a different way.